TEN ELVES prides itself on making products from the highest quality materials with attention to detail. Returns are accepted within 7 (seven) days of purchase.

If you are not satisfied with a product that you have purchased on TEN ELVES website, please email us at support@tenelves.com  24 hours of receipt of the product. We will guide you with the further procedure.
To be eligible for a return, the following conditions must be met:
• Product must be unused, unworn, in original condition, tags intact, and in its original packaging.
• Embossed / Personalised items cannot be returned. All sales are final.
• Purchase of discounted/Sale products do not qualify for a return. All sales are final.
• Proof of purchase is required

Decision of the company TEN ELVES in regard to returns will be final and binding.

In cases where due to usage and natural wear & tear, a part of the product is damaged, such as hardware – locks, studs, screws, buckles, straps, please write to us at support@tenelves.com and we will get back to you. There may be costs for such repairs.