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Thank you for using the payment gateway services provided by Ten Elves (“we” or “us”). This Privacy Policy explains how we collect, use, and protect the information you provide when using our payment gateway services. We are committed to maintaining the privacy and security of your personal information.

1. Information We Collect

1.1 Personal Information: To facilitate payment transactions, we collect certain personal information from you, which may include your name, email address, billing address, shipping address, phone number, and payment card details. This information is necessary to process your payments securely and to provide you with a seamless payment experience.

1.2 Transaction Information: We collect information related to your payment transactions, such as the transaction amount, date and time, transaction ID, and details of the products or services purchased. This information is essential for transaction processing, fraud prevention, and resolving any payment-related issues.

1.3 Cookies and Tracking Technologies: We may use cookies, web beacons, and similar tracking technologies to enhance your experience on our payment gateway platform. These technologies help us collect information about your interactions with our services, such as your IP address, browser type, device information, and browsing behavior. You have the option to disable cookies through your browser settings, but this may affect certain features or functionality of our services.

2. How We Use Your Information

2.1 Payment Processing: We use your personal information to process payment transactions, including verifying your identity, validating payment card details, and facilitating the transfer of funds between you and the merchant. This information is necessary to complete the payment process securely and efficiently.

2.2 Fraud Prevention: We may use your information to detect and prevent fraudulent activities, unauthorized transactions, and other misuse of our payment gateway services. This helps protect you, the merchant, and us from potential financial losses and security breaches.

2.3 Service Improvement: We may analyze the data collected to improve our payment gateway services, enhance user experience, and develop new features and functionalities. This analysis is performed in an aggregated and anonymous manner to ensure your privacy is maintained.

2.4 Legal Compliance: We may use and disclose your personal information to comply with applicable laws, regulations, or legal proceedings, including responding to lawful requests from government authorities.

3. Information Sharing

We understand the importance of protecting your personal information and do not sell or rent it to third parties for their marketing purposes. However, we may share your information with the following entities:

– Merchants: We may share transaction details with the merchant or seller to facilitate order fulfillment, provide customer support, and address any payment-related issues.
– Service Providers: We may engage trusted service providers to assist us in operating and maintaining our payment gateway services. These service providers are bound by confidentiality obligations and are only permitted to use your information as necessary to perform their services for us.
– Legal Requirements: We may disclose your information if required by law or to protect our rights, safety, or property, or if we reasonably believe that disclosure is necessary to comply with a court order, legal process, or governmental request.

4. Data Security

We take reasonable measures to safeguard your personal information and maintain data security. We implement appropriate technical, physical, and organizational measures to protect against unauthorized access, use, disclosure, alteration, or destruction of your information. However, no method of transmission or storage is completely secure, and we cannot guarantee the absolute security of your information.

5. Your Rights and Choices

You have certain rights regarding your personal information. You may have the right to access, update, correct, and delete your information. If you wish to exercise these rights or have any questions or concerns about our Privacy Policy, please contact us using the information provided at the end of this document.

6. Changes to the Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. We will notify you of any material changes by posting the revised policy on our website or through other means. We encourage you to review the Privacy Policy regularly for the latest information on our privacy practices.

7. Contact Us

If you would like to: access, correct, amend or delete any personal information we have about you, register a complaint, or simply want more information contact our Privacy Compliance Officer at or by mail at
60/146, H. P. Dutta Lane,
Golf Garden, Kolkata – 700033, W.B., India

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